Troubleshooting¶

Q

Please tell me what to do if the insect trap camera does not work or if any abnormality occurs.

Check the connection of the insect trap camera	→ [Step 1] Connection Check
Restart the insect trap camera	→ [Step 2] Restart
Check the indicator lights of the insect trap camera	→ [Step 3] Indicator Light Check
Report the abnormality via the website	→ [Step 4] Contact

[Appearance of PIF-02]

Note 1. Displays the unit number
Note 2. Displays the unit number

[Appearance of PIF-01]

[Step 1]

Connection Check

Please check that the USB cable for the insect trap camera, the cable for the temperature and humidity sensor, the antenna, and the AC adapter are all properly connected.

Make sure the USB cable from the camera is connected to the communication box.
→ If it is disconnected, connect it.
[For PIF-02]
Make sure the cable for the temperature and humidity sensor is connected to both the sensor and the communication box.
→ If it is loose or disconnected, connect it.
[For PIF-01]
Make sure the two antennas are attached to the communication box.
→ If they are loose, attach them properly.
Make sure the AC adapter is connected to the communication box.
→ If it is loose or disconnected, connect it.
Make sure the AC adapter is plugged into the outlet.
→ If it is unplugged, plug it in.

[Step 2]

Restart

There may be a startup failure, so please restart the insect trap camera.

Unplug the AC adapter from the outlet and wait for one minute (to completely stop the communication box).
Plug the AC adapter back into the outlet.
Wait five minutes for the communication box of the insect trap camera to start up.
Check the indicator lights on the communication box of the insect trap camera.
[For PIF-02]
・’A’ lamp: blue blinking
・’Communication’ lamp: blue on
・’Status’ lamp: green on
・’B’ lamp: green blinking
[For PIF-01]
・’1. Power’ lamp: red on
・’2. System’ lamp: green blinking irregularly

* If the indicator lights in step 4 are different, the insect trap camera may be malfunctioning or the radio environment may be poor.
Please check the indicator lights in [Step 3] and then contact us in [Step 4].

[Step 3]

Indicator Light Check

Please check the indicator lights on the communication box during any 15–55 minute period (for example, 13:15–13:55).
* The reason for excluding the 0–15 minute period of each hour is that the camera is shooting or transmitting data during that time.

When operating normally, the indicator lights will be in the following on, blinking, or off states.

[For PIF-02]

Lamp Name	Normal Display	Description
A	Blue: Blinking	Indicates the LTE connection status of the communication box ・Blue blinking: LTE communication is active ・Blue on or off: LTE communication is not active
Communication	Blue: On	Indicates the communication network status ・Blue on: LTE connected, strong signal ・Blue blinking: LTE connected, weak signal ・Green on: Using router (WiFi) ・Off: No communication connection
(Sheet Replacement)	Off	Indicates the sheet replacement status ・Off: Normal operation ・Green on: Displayed after pressing the sheet replacement button until the next scheduled photo ・Green blinking: Immediately after pressing the sheet replacement button ・Red on: Sheet replacement error
Status	Green: On	Indicates the program status of the communication box ・Green blinking: Program running ・Green on: Normal ・Red on: Camera error ・Yellow on: Network error (communication error) ・Off: Program starting
B	Green: Blinking	Indicates the program status of the communication box (power management/liveness monitoring) ・Green blinking: Normal ・Green on or off: Abnormal

[For PIF-01] *Latest software version

Lamp Name	Normal Display	Description
1. Power	Red: On	Indicates the power supply status ・Red on: Indicates when power is supplied ・Off: Indicates when power is not supplied
2. System	Green: Blinking	Indicates the operation status of the communication box ・Green blinking: Normal ・Green on: Abnormal ・Off: Abnormal
3	Off	Indicates the communication network status ・Off: LTE connected, strong signal ・Red blinking: LTE connected, weak signal ・Red on: Abnormal (no communication connection)
4	Off	Indicates the sheet replacement status ・Off: Normal operation ・Green blinking: Immediately after pressing the sheet replacement button ・Green on: Displayed for only 3 seconds after pressing the sheet replacement button and completing network transfer
5	Off	Indicates the program status of the communication box ・Off: Normal operation ・Red blinking: Program processing ・Red on: Camera or network error (communication error)

[For PIF-01] *Old software version

Lamp Name	Normal Display	Description
1. Power	Red: On	Indicates the power supply status ・Red on: Indicates when power is supplied ・Off: Indicates when power is not supplied
2. System	Green: Blinking	Indicates the operation status of the communication box ・Green blinking: Normal ・Green on: Abnormal ・Off: Abnormal
3	Off	Indicates the camera operation status ・Off: Normal operation ・Red blinking: Indicates when the camera is shooting
4	Off	Indicates the sheet replacement status ・Off: Normal operation ・Green blinking: Immediately after pressing the sheet replacement button ・Green on: Displayed after pressing the sheet replacement button until the next scheduled photo
5	Off	Indicates the photo data transmission status ・Off: Normal operation ・Red blinking: Indicates that photo data is being transmitted over the network ・Red on: Indicates an error when photo data cannot be transmitted over the network

[Step 4]

Contact

If the insect trap camera does not operate or any abnormality occurs, please check the following “Function Malfunctions.”
Please inform us of the details of the abnormality and the status of the indicator lights.

Bug Report